Conversations
Playground chats while you build, and conversations with real people once the agent is live.
The Playground
Every agent has a Playground: a chat where you try the agent while you build it. It works whether the agent is Draft or Live, and it uses the agent's current settings and knowledge, so you can edit and re-ask right away.
Replies stream in as the agent writes them. If the agent shows a Shareable File, it appears in the chat.
Use Clear chat to start over.
Conversations with visitors
Once an agent is Live, people can talk to it through its channels. Each conversation keeps:
- The visitor, with the name, email and phone number you send, when you know them. Conversations started with the same email are linked to the same person.
- Context: what the agent should know, like the page the visitor is on or their local time. Context can be set for the whole conversation, or sent with a single message.
- Messages: the visitor's messages, the agent's replies, and files the agent shared.
See the API Reference to start conversations and exchange messages from your own website or backend.
When an agent goes back to draft
Moving an agent Back to Draft stops it responding outside the Playground, including conversations already in progress. They resume when you go live again.